Order cancellation requests must be made by written requests (letters or e-mail) before shipping. If urgent, cancel by phone and then send a writen request later.
Claims for any damages must be made within 2 business days upon receipt of your order.
All returns MUST be returned back to us within 7 days from the date you receive your ordered shipment. All shipping costs for returns (except for the wrong items shipped from us) must be paid by you.
There is a restocking charge of 20% of the order amount for all returns after 7 days.
All items returned for credit must be in the original state with all labels intact.
Shipping and handling charges are non refundable, except for the wrong items shipped by us.
There is a charge of $25.00 for any returned checks.
Any refused merchandise, if it is the customers fault, will be charged with a 10% restocking fee plus the round trip shipping cost